I was here in July, 2014, and I believe they were fairly new at that point. There was a long line to order and receive your food to eat there (food court) or take out. I ordered a lobster grilled cheese, and 45 minutes later, was still waiting for it! I watched others who were there way after me be brought their food and finish eating, and I was still waiting. I asked several people about my order who appeared flustered and clueless when I asked. Finally a girl stated, "the cook
is making it now." I think they had misplaced my order until then! I got my sandwich after almost an hour wait. It was good but definitely not worth the headache of this highly disorganized place nor the unacceptably long wait!