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  • It doesn't matter how helpful the salesperson was or how nice the furniture we got, the customer service after we paid was TERRIBLE! We were told that we'd get a phone call in mid-April to tell us when our furniture is in stock. No such call was received. I called Customer Service to ask when our furniture was to be delivered. They gave us a date and said the truck driver will call to confirm exact time. On the date of delivery, no one called. I called Cust Serv again. They told me that we weren't on the delivery schedule. I was livid and demanded a credit to my account. They credited us $100. They also said that our furniture is coming into the warehouse in a few days and we should get a phone call in the next few days. We got the call. On the delivery date, the truck driver called to let me know when they're coming. They came and flopped the furniture in the middle of the living room and bedroom and then left. They were supposed to assemble and take all the packaging away! Don't get me wrong, we love our furniture but after the horrendous customer service we won't buy from this Brick location ever again.
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