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| - I've been a customer here for a number of years. Always had good service until recently. I went into the store to have batteries and service done on five watches. While I was there I noticed they started carrying Glycine watches which I've had my eye on for a while.
A young salesperson quoted me a price of $2,900.00 for one of the Airmen Multi-Time Zone watches that they were selling on consignment. I knew it was a good price but needed to think on it. When I got home my wife said she would buy it for me for Father's day so I turned right around the same afternoon (less than 30 minutes later) and when back to the store.
When I returned, I was told by the salesperson that he misquoted the price and he had actually quoted me cost. He then said it was $7,875 for the same watch. I reminded him what he quoted me and offered a price of $3,500 which made him $600 profit and I would still feel like I got a good price. I felt it was very reasonable of me to do that in light of the salesperson's mistake. This way, he wins, I win.
The salesperson left and spoke with David Donaldson the owner and returned with a price of $6,300. I told him that I drove all the way back specifically based on the $2,900 price I had originally been quoted. David then came out and told me that the salesman was new (he isn't...he's been there for at least six months as he helped me the last time I had a battery replaced) and that he couldn't afford to sell the watch to me at that price and furthermore he was willing to lose a customer over his salesperson's mistake. He said he couldn't afford to sell me the watch because he was a small business owner and it would cost him a month's rent.
$3,500 minus $2,900 = $600 profit for a watch that he had less than a week. Pretty good return in my book.
I'm in sales and have people work for me too. When one of my guys quotes a price and it's wrong, I have to eat it. I may not like it but it's the right thing to do. It has cost me thousands of dollars before, but it's the right thing to do. THE CUSTOMER IS ALWAYS RIGHT.
So yes Dave you have lost a customer but in the world of online reviews and customer satisfaction, the way you treated me will cost you a lot more in missed business from people who read this review and won't like the way you do business. It's called opportunity loss and your treatment of me will cost you a lot more than the missed excess profits you lost from being disrespectful and unreasonable with a good customer. Remember, I offered you a price above cost to be fair and you still treated me poorly.
I then got a call from them the next day asking me to come pick up the watches I had left there for repair. Really? How childish and immature is that? I gladly picked them up.
I then found the exact Glycine watch and serial number listed for sale for $1,795 on www.chrono24.com by Feel Good Watches, Inc. a Scottsdale, AZ reseller. So the watches weren't even owned by Donaldson to sell, but rather were gray market watches that were put in his store on consignment. I confirmed this with Feel Good Watches personally who indicated the watches were owned by a third party, most likely another jeweler. David Donaldson was not only trying to gouge me in price, but he was selling gray market watches himself which I think is funny considering the owner's post below referencing other gray market watch resellers. This just goes to show they are liars and dishonest. The owner makes reference in her response to not being able to sell below cost...the cost was $1,795 dollars which was the price the exact watch was available for sale on chrono24.com. Secondly...I find it ironic they refer to cost when they in fact didn't even own the watches in the first place.
The owner has made a statement that the watches were properly marked and price. This is a lie. There was no price tag on the watch. I know that because the tag on the watch has a number of 3883 on it which I asked if this was the original price and I was told it was the watch model and serial numbers. The salesperson then quoted me a price of $2,900 and told me what a great price that was. The salesperson knowingly quoted me the price and even though he had been there 90 days, I would hardly say he was new. The salesperson didn't hesitate at all in quoting me the original price of $2,900. There was no miscommunication on my part.
BOTTOM LINE. AS BUSINESS OWNERS YOU SHOULD BE ASHAMED OF THE LIES YOU CONTINUE TO CREATE. YOU SHOULD JUST COME CLEAN. DO NOT BUY A WATCH FROM THIS BUSINESS AS NOT ONLY IS DAVID DONALDSON DISHONEST, BUT SO IS HIS WIFE. I guess the whole mix up was a blessing in disguise as I would have way overpaid for the watch and I could have gotten it for half what I had offered him in good faith. Buyer beware. I'm going to stick with a different brand now and I'll never set foot in this poor business again. Neither should you.
CONSUMERS BEWARE!
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