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  • I highly recommend taking your business somewhere else. Home Depot is giving/selling your information to a 3rd party who tracks all of your purchases. They then use that same company to deny returns. According to the 3rd party when I called, this is Home Depot's policy that they enforce through the 3rd party. So if you buy something with "even a penny of store credit, the whole return will be denied." We bought a switch that didn't work and were denied a return even on the credit card part of our purchase because we had used partial store credit. Because Home Depot is using the 3rd party to deny this, not even corporate level can approve your return without an investigation using your driver's license. This policy is not posted anywhere - which is unacceptable! In my humble opinion, you could be a conspiracy theorist and hate that they're using your shopping info like this and/or a smart shopper and not support terrible policies but no matter what you should steer clear of Home Depot!! For this store in particular, the employees were friendly about the issue but the managers couldn't have been more unprofessional with dodging the real issues.
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