We used Paul for the first time when our pool vacuum lost suction. He was easy to get hold of and kept me posted on his arrival time. When he arrived, he was polite and very informative. He explained everything he was doing and tried to educate me about our pool. He cleared a large clog of debris and changed some seals. However, the next day we were still having suction problems. This guy is honest and stands behind his work. He immediately called us back when we reported that we were still having problems and gave us some trouble shooting advice. When none of that worked, he returned and worked diligently until he found the problem. I would definitely use him again.