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  • This is not a food review. Carl's Jr. is Carl's Jr. no matter where you are and you either like it or you don't. I do. What I disliked on today's visit was my being made to feel as though I was attempting to execute a fraud as a result of the cashier's ignorance and marginal rudeness. I paid for my $5.68 order with a somewhat older (1998 vintage) twenty dollar bill. When she saw it you'd have thought that I was trying to pass either Confederate currency or something which I'd manufactured myself. Saying nothing to me she pretended suddenly that I wasn't there, placed the bill I had given her off to the side and fetched a drink for a drive thru customer totally dismissing the fact that she had rung up my order in anticipation of payment. Afterwards, and still saying nothing to me she began puttering around with the bill in her hand and at one point seemed as though she was in deep conference with another employee albeit out of my field of vision. Having been blown off so that the drive thru customer could be attended to while I waited and then not being offered anything by way of an explanation as to the delay I finally asked what the problem was-I had my suspicions but couldn't believe this was being handled in such a gauche and unprofessional manner. She mumbled something and took the bill into the back presumably for a second higher level conference. When she returned more than a minute later she still said nothing though it was apparent that she would acquiesce and accept the bill. Saying to her in a pleasantly sarcastic tone "Are you convinced now that I didn't counterfeit the bill...?" she says to me "I never said YOU counterfeited it" (!?!?). At that point I could only conclude that she suspected me of possibly passing a counterfeit bill irrespective of its origins. She did however volunteer that they "have to inspect ALL bills". All what bills? Every bill each cashier in this store is handed has to be inspected? I checked to see if I was wearing a sign reading "Ellis Island" or something akin to it.. It was at this juncture that I realized this kid was/is chief engineer on the B.S. express. I can well understand the necessity for wariness and vigilance when money is exchanged in retail transactions. As a past cashier I can recall a rather careless error I made which taught me a $100 lesson. Likewise, I presume there was nothing personal intended by any of this. Nonetheless the lack of professionalism and just plain bad manners displayed are I feel primarily attributable to ignorance and questionable upbringing. Presuming that the majority of fast food workers are neither PHD material nor Mensa candidates their overall ignorance doesn't obviate the necessity for good people and P.R. skills and again, good manners. The cashier could have smiled pleasantly and asked me to wait for just a moment while she brought the bill into the back. She might also have had the requisite degree of education or training which would have prevented her from having been so thoroughly confounded by a different looking though perfectly legitimate example of legal tender. Rhetorically speaking if I WAS attempting a fraud would I have been so stupid as to pass an obviously different looking bill? Perhaps I'm turning a mole hill into a mountain but I nevertheless found the entire episode rather off putting and irritating. I fault the store's management for hiring employees who have little to no knowledge of anything prior to say Twitter or Lady Gaga, and the cashier herself for her clearly anemic one on one skills such as they are. P.S. Carl's, why don't you issue a revised memo to cease the mandatory though totally insincere "my pleasure" nonsense which is inherent to all transactions? It is a thoroughly unconvincing affectation. Adults seldom speak that way; do you think we'll buy that crap when some kid who won't even look you in the eye mumbles it? Have you so little faith in your employees that you don't feel them capable of saying something like "have a nice day" without making it company policy?
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