The food here is good, I always seem to have service issues every time I go.
I went on Friday night with some friends from out of town and the service was slow and they never brought us french fries. Just really weird to keep telling us they were coming, then they never come. The weird kicker was a manager came over to apologize and say "oh, we will certainly remove your french fries from your bill". Like no kidding sherlock, you refused to serve us any french fries so that is correct that I won't pay for them. Didn't make much sense to try and "save" our experience by not charging us for a product you wouldn't serve us.
Food great! Service is meh. There are a lot of great burger joints in Vegas so weigh your expectations carefully before choosing here.