Okay food and terrible service. Usually we go the Applebee's off of Grand Avenue and we have always had great food and pretty good service. We did not have a good experience at the Bell Road location today. We arrived at around 1pm and there were already 2 couples waiting ahead of us to be seated and the hostess was nowhere around. When she did finally show up she looked to the 4th set of people that were walking in the door behind us and asked them if they would like to be seated. What the heck? There was a line of people clearly there before them and she just seated them first. Then she came back and asked the 2nd couple in line to follow her back to be seated. After another few minutes another girl came in and seated the first couple that was waiting and then came back for us.
Once we finally got to our table and our waitress came the service was fine. However, when we were leaving the couple at the table next to us was complaining to the manager that they had been waiting over an hour for their food. The manager replied that it "happens sometimes" when they are busy. I didn't hear him offer any apology or an offer to see what happened with their food or compensate them in any way, just an excuse for slow service and he walked away. Obviously the lack of customer service at this location comes froom the top down.