| rev:text
| - First and last time at this establishment. Apathetic and under-achieving service by all four servers I saw wandering the side of the restaurant I was sitting. Even though I was sitting and actively looking at a menu (that I had to get up and retrieve) not one of the servers walking by stopped to ask if I wanted to order anything. I finally hailed one of them and asked her if she was working this section. She replied with a nod of her head and an "unfortunately" look on her face. I asked for the Steak Wrap but was told they were out of steak. O.k., I asked her to give me a few minutes while I relooked the menu. However, I did want a beer and a water; which I ordered. She never came back. About 15 minutes later I was able to catch her eye. Ordered a buffalo chicken sandwich with regular fries and "reordered" the beer and water she never brought. She said she needed a card. I always pay cash and do not like handing over my bank or credit cards. However, seeing how busy it was with the game fans, I understood and gave her a card. Waited another 15-20 minutes, still no water or beer. Another employee, a guy with a bun, was speaking to someone else at the long table. As he started to walk away I said "excuse me". He reluctantly came over. Seriously, no customer service by any of them. No smile, no thank you, no-nothing! Baffles me. I politely and nicely, asked him if he could find out where my beer and water was, then thanked him. He looked at me, never said a word and walked away. About 10 minutes later I saw him walking into a side room with what I assume was his dinner. How nice! Someone got food and drink! Never got my beer and told her to take it off the check when she came back later. No apology for never bringing it. My sandwich came out with brown fries. Yes, I am aware that one side of the fry has the skin attached. All of the fries were brown. At first I thought perhaps they gave me sweet potato fries by mistake. No, they were just brown, soggy and cold. The sandwich was pounded so thin that it was overcooked and all I could taste was the buffalo sauce. The bleu cheese I asked for when I ordered, was not delivered with the food. I would like to mention here that there was ONE PERSON that I encountered, the young guy who brought out the food, who had a smile on his face, was pleasant and happily brought me the bleu cheese I ordered. A shame he is stuck back in the kitchen. When I I finally asked for my check, she brought it to me and then said she had to find a pen. I said, I didn't need one. I was paying cash. However, she had already charged my card without asking if that was how I wanted to pay. Then tells me it may take up to ten days for the refund to show up on my account. Such an unpleasant experience. Far too many cool places to spend my money in Charlotte to settle for this mess. Unhappy, apathetic, low-energy employees; make for unhappy customers.
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