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| - I had a few turn-offs with this place and one good thing to say. Let's start with the good:
-- the taco I ordered was tasty. Taste is the reason the rating went up from one star to two stars.
Now for the bad:
-- the price. Yelp has this place listed with one dollar sign ($) but I have to disagree. I paid $3 for a very small taco. Took me three bites to eat it. That's $1 a bite. It wasn't at all filling. When I walked up to the cashier and asked for one taco, his reply was, "is that it?" I began to suspect something might be wrong but said nothing. There was some sort of shift change occurring and so there was a five minute wait while that occurred. When the new person came on, he confirmed my order with me and said, "is that it?" This time, I came right out and said, "well, I don't know. How big are your tacos? That's what the last guy said. Are they small or something? I figured for $3 they must be pretty big." He held up a taco and I saw it was pretty small but went ahead with the order anyways, out of embarrassment--I wasn't going to just walk out of the place with my friend. So, for tacos at least, it's too pricey. My friend ordered a burrito and it was around $7, so maybe that's approaching a little more reasonable. On the other hand, the soft drink cups for the soda pop fountain are $3.50. Are you serious?! Way too expensive. My advice would be to lower the price at least on the tacos. Trois Amigos is giving them away for $0.67 on their sale day (every Sunday or Wednesday... I forget which one). I see that the owner/manager has responded to previous Yelp reviews where the reviewer cited price as an issue. The owner responds about competition and staying in business but, honestly, I don't know anyone charging $3.50 for a cup of soda pop / soft drink. My suggestion here is to review the competition and adjust prices accordingly.
-- the service. I read other people's reviews of this place and another Yelper
(Raluca D.) commented on the service, too. I can understand what he or she is referring to. I'm not sure if I'd quite describe the staff as "rude" so much as too "testosterone pumped." There seemed to be some drive to be harsh and cool at the same time. I'm referring to both speech and body language. I didn't get one smile out of a single staff member. I can't quite state it clearly perhaps, but the end result was an alienated customer. The staff was distant and not at all friendly. I don't know about you, but when I go to a place I'm looking for friendly staff when I'm forking over my hard-earned cash. My advice would be for the Burrito Shop to hire a customer service consultant for a few hours to meet with its staff and give them some training on how to be friendlier.
-- the cleanliness / décor. Nope. Didn't work for me. The first problem was the seat we pulled out at the table. It hadn't been cleaned. Three other tables still had trays with wrappers on them from previous clients (and no, the clients hadn't just left--I'd been in line long enough to see the tables were not being cleaned). As for the décor, it's like the place was leased out on a low budget (which is fine for a startup place) but, on the other hand, they're almost trying to make themselves look like a chain. Now, I absolutely hate M4 (because of the nonchalant staff and how cheap they are on the ingredient choices--nope, can't have 4, just 2), but at least M4 has a nice clean look and they succeed at going for that chain store look. My advice would be for the Burrito Shop to ditch the attempt at going for the chain store look and go for something a little more unique and personal. It'd be cool to see some "authentic" décor (I'll let you decide on what that could mean) or even wallpaper with pictures of places in Mexico or San Francisco (etc.). Clean up the price / menu board so that it doesn't look so "ratty." I see that there are older pictures here on Yelp of a chalkboard price menu and, do you know what?, that is much more aesthetically-pleasing that what is present at the moment.
-- the law. Okay, go ahead and snicker at me... I paid $3 (plus tax) for my taco... but... the store didn't give me a receipt. We live in Quebec and that's a big "no-no". You do NOT want to mess with Revenu Quebec. They will shut you down. My recommendation, again, is employee training. Employees need to be coached that every client must be offered a receipt (with the little Revenue Quebec special code thing and all on it).
Anyways, I hope this helps both potential future customers make a purchase decision and I hope it helps the restaurant improve itself since I practically live next door and would like to return someday once these things are rectified.
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