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  • Awful Awful service!!! Not from the actual technician but the representative who fields the calls. I was supposed to have them come do maintenance on my air conditioning unit last Thursday. This is after they already did two service calls from my home warranty. Their diagnosis was was that I needed maintenance on the unit. So I agreed to a service contract, took the day off work ( since the window was between 12-5) and patiently waited all day. Then No phone call, no one ever showed up and I had to wait until the next day to talk to somebody. When I called the next morning to speak with the representative, Chris, again he did nothing to rectify the situation except reschedule me for the following Monday. He did say that someone would be there at 10am. I called that Monday prior to 10am to make sure they would be arriving he said yes very close to 10 am. Finally at 1045 I had to call again and he then said they would be there between 10-2. I was so fed up with the service that I cancelled and told them I would be calling Parker and Sons. We also asked to speak to a supervisor multiple times and he wouldn't even put one of them on the phone!! I hope the supervisor knows what is going on there because this is very terrible customer service!! I will NEVER use them again. I am calling my home warranty to tell them how poorly I have been treated!!!
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