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| - Hello Bistro is a great idea. The quality is slightly better than your standard fast food fare, the prices aren't too bad for a regular lunch spot (although $10-12 for a salad that won't fill you up can really add up if you go on a regular basis), and the staff is usually nice.
Where this location falters compared to other locations is in consistency and order accuracy. Perhaps it's the INSANE lunch rush, but ordering ahead will result in an inaccurate order 90% of the time. Literally. My wife has almost never received an accurate order when ordering ahead. Breakfast, lunch? It doesn't seem to matter. They can't get it right. Unfortunately, unless you're looking to spend half of your lunch break in the crazy line, ordering ahead (and the possibility of doing so) is the way to go. Or, like we end up doing most of the time...we simply avoid this Hello Bistro altogether.
I would love to see this location work out the kinks, as being a locally-owned and operated chain is always great to support, but for the price and quality, the inability to get orders correct will likely drive some people away. Fortunately for Hello Bistro, the lines hint that they won't struggle, regardless of service quality...which means they won't need a reason to improve.
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