Drive thru is SO slow. Bagels are always good but this location needs friendlier staff. When I finally got up to the window (there was only one person in line ahead of me) I mentioned how long I had to wait. Her reply "well we had to wait on someone's egg." A simple "sorry about that" would have left me satisfied. Come on guys - let's beef up the customer service!!! It will certainly make up for the slowness.