We purchased round trip tickets to and from the airport .On the way back to airport, we called the night before to confirm our ride at 12pm. We were at the pick up spot 30 minutes early. We called 11:50am to make sure that the shuttle would come on time. We were told yes. But no, 12:10pm we called again, again were told the shuttle was coming but needed to give the driver 15 minites window. We did. We called again at 12:15pm, and were put on hold. And later told us, the driver's on his way. 12:30 we called again, they had the nerve to tell us that nobody is coming. They said the driver's GPs showed that the bus was there and WE were not there to get picked up. We were at the designated "tour lobby " for the entire hour! In the cold! How could you say that we were not there?! We would never use that service again! And they would not refund our money!