My parants and I just went. It was packed and loud and there was a line out the door. The line moved fast and we spent most of the time looking for a free seat. We were lucky enough to get one and then we got our food. We all got charburgers and we asked three times for my mom's burger not to have onions and when it showed up we had to go back and ask for one without onions. The bun was nicely grilled and the onions were ok, but the tomatoes were under ripe, the pickles were cafeteria tasting, and I swear they got their burger meat from McDonalds. The fries were pretty good, though.
They renovated the place just before they moved in (the last place there had a bug infestation) and I think they didn't really think much about people attempting to move around inside. The spaces between tables are fine for one person but trying to get around the ever-present staff and all of the people getting to and from is almost impossible.