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| - Doing an edit on my original review since I hear the server I had a complaint with was finally fired in the last couple of months so now I'm alright with calling her out by name. Had two messed up customer service experiences late 2012 with their bartender, Candi. I've seen at least a couple other regulars complain about her on here and I fully agree with their remarks about her having issues with drinking on the job, blowing off customers to flirt with one guy and just having a bad attitude in general. In addition to that, last time I saw her in Nov she made some completely off-the-wall accusations about me which things like security footage and looking at our phone/ text history would've easily disproved. I was a regular of hers for a year, from before Wahoo's, and she completely turned on me when I tried to talk to her about the drinking and ignoring customers problem!
After our last encounter, I brought this issue to management's attention and never received a response, an acknowledgement that my letter had been received (couldn't seem to find a manager in person at this store), NOTHING. I've attempted contact with managers, owners, the corporate office and filed with the BBB. These people have completely ignored me! Not exactly customer-friendly service, is it?? I don't know if they were cutting her a break for being hot or if she was sleeping with someone in charge but it's completely unprofessional and unacceptable that they didn't take my, or others, complaints about her seriously. I hear the reason she got fired didn't even have anything to do with her issues on the job! I also heard from a buddy of mine in the service industry that they transferred her to the Boca Park location a couple of times, at least once because of her inability to do her job well while working the Sunset Sunday night shift unsupervised. Really don't understand how she kept her job so long while other employees got fired for stupid, far less serious things.
Bottom line, if you have a complaint these people will NOT hear you out or do anything about it. They just don't care about the customers so, in my opinion, they shouldn't have any. If you've ever had an issue with Candi or any other servers please have enough respect for yourself to just walk away and take your business elsewhere. These people don't deserve your money.
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