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| - Ok so I been waiting MONTHS to write this review but I wanted to wait until the whole process was completely over so I can be as accurate as possible to people thinking of booking them and people who already have and have had issues.
Sales:
Moving from Las Vegas to Washington on an pretty tight budget, it was so important for me to have my stuff asap upon moving since I am self employed and work from home. I ended up choosing Oasis because of the quick sales response and because they are local I was told the move would be quick. I told them in several emails, I wanted my stuff picked up on the 24th and delivered between the 1st and the 3rd. The salesman assured that wouldn't be a problem and that I should have my stuff in 5-7 business days. Now the whole time, I am thinking perfect, it will be there in my time frame, but they do not actually count the business days until your first available delivery date. Therefore if it is an interstate move, and you say you will not be there until the 1st, they will not begin the process of moving yourself until at LEAST that date.
Pickup:
They came to pick up my things, a few minutes later then scheduled but otherwise on time. This is when it started going downhill. They wanted to charge me an extra 800 for supplies but when I tried to ask what needed wrapping I never got a response so left the items I didn't think needed it, uncovered. Being on a tight budget I didn't have the extra they demanded so after talking to some people on the phone they approved another rate, cheaper but still much more then the agreed upon rate. I settled since I had no choice and had to be out of my complex the next day. They continued to take apart ALL of my furniture, was very careless with the tape when taping things up using plastic wrap, damaging a lot of the furniture. They only had one guy moving stuff down the stairs while the others disassembled and taped up other items. I will give the guy moving stuff props, he lifted and carried the whole futon down the stairs by himself. Go on with your bad self. They leave and leave my place a complete mess, empty tape rolls everywhere, plastic wrap everywhere.
In between:
Now fast forward to my new place, I am awaiting a call that weekend of the move, never got one. Try to reach them but am unable to. I receive on the 7th an email, stating the delivery is being processed (so I guess this whole time it was hanging out in storage). In this email, it said 3-4 business days would be the estimate arrival and that the driver would call in advance to set up a time. Still being upset that it wasn't on the way yet (and being without clothes, furniture, work papers,etc) I email customer service. They email me back saying I should get the stuff the 12th or 13th according to the driver. They were very rude and short and didn't seem to care. I even forwarded the messages from sales to prove he said he would honor the arrival time I needed. Now, fast forward to the 12th, still no items, still no calls. I email again. They say the SAME thing, it will be there next wed or thurs, the 20th or 21st.On the 20th when I still didnt receive a call I had to email them again, they pretty much said there was nothing they could do and my load was the last on their truck. After exchanging some emails, they say it will be delivered on the 21st. They claim its okay because its within 18 business days, but I was told different when placing the order.
The arrival:
Okay so, I am going to break down some major points here, and hope you read it. First of all, the driver calls the night before to set up a time. Now, heres the important part, THEY DO NOT DO THEIR OWN INTERSTATE MOVES. This is one of the reasons they fuck up so many orders. They say they are family operated and make you think its them all the way through the process, but the guy who shows up is just hired by them from a COMPLETELY different moving company. Granted, he was pretty nice BUT, then HE hires people from local moving companies to help him move it. So in reality your stuff if going from pickup to storage to person to person to person. I was trying to unpack what I could as they were bringing stuff in, several boxes were damages and taped up, several pieces of furniture damaged, lots of broken items. I got someone else's box and when I told them, they took it back but I have a feeling it never made it anywhere. They didnt really want to put my furniture back together OR take off the pads that were so wrapped in plastic it made it hard.
The Claim Process:
Such bull. .60 a lb and over $1000 of damages and didnt even get $200 back. You have to fill out a ton of paperwork, take a ton of pictures, then get their quote notarized when you do hear back from them. I started processing the claim in May and JUST got the money. Anytime I wanted to inquire about the process, Oasis wouldnt respond. I could go on but I ran out of characters.
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