I came in after work to pick up a few candles. I headed towards the check out line and noticed 3 ladies behind their registers. Only one of them was checking out a customer. I was waiting for one of them to say they could ring me up but they didn't and only continued to engage in conversation with one another. The employee with the only customer finally finished up so I proceeded to her register and the lady said she wasn't open although she had just finished ringing someone up she pointed to her coworker across from her and said she would have to take me so I walked over to her and she also said she wasn't open and directed me to the third employee behind the register. I was agitated at this point and asked who was really open as they were all standing behind cash registers. The 3rd lady ended up saying she wasn't ready either and that the second lady would have to "just take me real quick". Not sure if it was a race thing but you work for the company. You can't pick and choose who your customer will be or what they will be purchasing. But you can chose your place of employment. I worked at the Glendale location many years ago and I loved it there I know we weren't rude to our customers. The only reason. I continue coming to Michaels is because I met an amazing friend working at Michaels and he recently passed away. Shopping at Michaels reminds me of the shifts we worked together and all the fun we had working there. It's sad that workers ended up making it a bad experience.
I'm not sure if Shawnna is still the manager at this exact location but someone needs to get that store together. Your employees seem miserable! Y'all should try Walmart next door.