On the 23rd of OCT- Went to get a "meal" and requested strips and made my order large. Only to get to my destination to find it was not large and the strips were practically all batter. Just pure crap. I reach out to the "customer service side" and sent an email explaining the issue & requesting some form of compensation and/or a refund of my money. Apparently, which is email is then forwarded to the locations "management" email address (which was not a Popeye's official email at all...) & the owner/manager/whomever it was that responded... of course they hit me with the scripted spew of "making it right."
Yeah ok, but the dilemma is I am not about to drive 23 miles for a $9 meal.
So after responding and informing them of that distance issue and requesting that a gift card or something be mailed to compensate; I was told by whomever responds to the emails- because there was no professionalism involved- no name- no nothing given... I asked deliberately "are you telling me that I need to drive 23 miles to get my refund?" - Til this day NO response. So I emailed corporate again and have yet to get a response.
Unprofessional & crappy problem resolution- no wonder this place has a ton of negative reviews. So since I clearly cannot get a proper refund or my money back here is a review that can help ya'll assess the problem with your location, but your rating explains a lot of that. You just don't care.
You were given an opportunity to "make it right" but you did the exact opposite. Therefore, it's only right- and my DUTY to let anyone else know to stay the hell away from this location. Here's your $9.00 & 23 mile review since you refuse to respond to an official problem a customer has professionally. Fair exchange- no robbery.