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| - This used to be my favourite hotel in Calgary, but a number of things have started to annoy me:
1) the check-in/check-out process is way too lengthy. It's annoying to stand in line waiting to check out while the attendants give a 10 minute long spiel to disinterested guests. There's usually only 1 or 2 people at the desk, and a number of other hotel employees just standing around, doing nothing.
2) the customer service can be attentively weird. For example, while I was waiting in line, an employee came up to me to make conversation and ask how I was doing. I told her I was in a rush and just wanted the check out and she just nodded and smiled and moved on to the next person. Um, maybe get behind the counter and do something like check me out rather than empathizing with me about how late I'm going to be for my meeting.
3) on a similar vein, the women working the M lounge are also way to attentive. I don't want to make conversation at 6am, I just want coffee. Most of the people in the M lounge are older men, and the lounge employees are way too friendly with them, ie it's awkward to watch women in their early 20s flirt and compliment fat old bald men in their late 60s.
4) the housekeeping is a bit hit or miss, dirty towels often left on floor.
5) way too much air freshener used throughout the hotel, annoying if you have sensitive sinuses and especially irritating as it's so dry in Calgary.
Otherwise a nice hotel. Rooms are big and modern.
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