Questionable service and pancakes...
I want to start this review off by saying that I've frequented both the downtown and Ohio City locations of Jack Flaps and have had generally positive experiences with both the food and service. This place is slightly over-the-top with its brunch options, but most things are quite good.
Recently, I had a very bad experience for brunch at the downtown spot after ordering the Red Velvet pancakes. It seems that this place isn't very good at handling any modifications to orders; I asked for the egg-less batter option but instead of the regular, but still wanted everything else that would have normally been part of it. Instead, I got a fairly bare-bones version, which was missing the mascarpone, etc. What surprised me was that nothing in the meal was sweet...the pancakes in general were fairly dry in some spots and uncooked in others, the berry compote was fairly acidic and the syrup was thin and also not sweet.
I was surprised that the waitress never bothered to ask us how our meals were, and when I let the waitress know I didn't enjoy my meal, she ignored my comment and just took my plate away.
In general, I would recommend being careful when ordering the pancake options here.