I have a 2008 PT Cruiser and I replaced my Battery which caused my car to go into anti-theft mode, meaning my key had to be reprogrammed. I talked to Adam I told him the problem and he verified that he would be able to do it first. He told me it was a 50/50 chance it would work if it didn't I would still be charged $50, it was worth a shot. He sent a technician out to reprogram the key, the key initially did not work. Even though the key did not work the technician did troubleshoot some issues to see why my car wouldn't start. He even made me and extra key at no charge! I had my car towed to a shop and the problem was my battery was loose.......put the new key he gave me in for free and the car started right up. Adam and his staff are exceptional and a helped me a great deal. I would recommend them to anyone.