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| - Initially dropped my watch off just for a new battery. It was a brand new, never worn Invicta, worth about only $200. But it was given to me by my uncle right before he passed away, so it has more sentimental value than monetary value. I just moved here to the Summerlin area not too long ago, so I figured that bringing it to the closest place that can give me a new battery would be a good idea. This place was also the location we purchased my dad's Father's Day gift and moms birthday gift from. They have nothing but Rolex, Breitling, Tacori and other high valued jewelry so one would assume they would know what they're doing. But as the phrase goes, "never judge a book by its cover"... When I first brought it in the lady at the counter said it would only take a couple of minutes, but then the repair technician said it would take about an hour because the back would not come off. So I left, called 3 hours later to make sure it was ready before I went over there, the lady who answered said it wouldn't be ready until tomorrow at the earliest, but we'll call you as soon as it's ready. No problem. So then tomorrow comes around, 2pm I just drive over there to pick up my watch whether it's done or not I intended on bringing it home with me. When I get the watch and am looking at it while the lady is ringing me up, first the wristband falls off, no big deal, easy fix, but then I notice a nice size scratch on the watch. I felt it with my finger and it's pretty deep. When I first mentioned it, the lady insisted that it was just the plastic. I inspected it and it was not the plastic. (Let alone, I own several Invicta watches and none have ever had plastic on this area.) I told her this definitely was not the plastic that was scratched. She took it back and had the technician look at it and he said it was the plastic, then with an attitude and confidently said "like I told you, it's obviously the plastic, so is it ok to take the plastic off to show you?" I told her sure.... Minutes later she came back like a dog with its tail between its legs and said "you're going to have to leave it overnight, it's a scratch". Told me to come back tomorrow and they'll have it ready, "free of charge". When I came back, of course they went against their word and wanted me to pay, which I did and decided it would be easier to pay the money then to have to deal with them any longer. If they can't properly service a $200 Invicta, I sure wouldn't trust them with my $7,000 Rolex I have from my grandfather. I know you can't please everybody and I'm pretty good about giving places a second chance, but it's safe to say my family will not be coming around to T. Bird Jewelers again. Hello Brandon Adams Jewelers!
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