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| - My boyfriend and I both brought our bikes here at the beginning of the season. We each got a tune up, a couple flats changed, new brake-pads and I got new baskets and handlebars as well.
First off, this place is very, very busy and not fast at all. After dropping our bikes off we were told it would take a week and a half, and they would call us. They never called, I called them and was told the bikes had been ready for days. Well, that would have been nice to know! We went in and picked our bikes up. In addition to not calling us when they were ready, when they rang us up the price came up to an extra $20 more than they had quoted us on the phone. After I complained, they took it off, but they still did not seem very organized for a very expensive bike shop (we paid $190).
What we got for our money was very disappointing. The bikes seemed as if...well, as if nothing had been done other than the extra changes we had asked for. We had each paid $50 for a tune-up (that was apparently impossible to opt-out of when coming in for a flat) and had been reassured that every bolt, gear, brake, etc would be checked. I have had good tune-ups before and in my experience they are worth it, but with this one the bike really felt as if nothing had been done other than the minor changes I had paid extra for. The bikes hadn't even been cleaned or lubed up.
In addition to the tune-up seeming non-existent, my boyfriend's tires had not been pumped up all the way, his brake pads scraped against his tires, and my handlebars were too long and out of alignment with the wheel.
A couple days after picking up our bikes, we went on a long bike ride. First we stopped by Cycle Technique to get his tire's pumped up and our brakes adjusted. We felt very rushed, they would barely let us speak before running off the computer to check if what we said matched up with the services we paid for (it did). After that, we went off.
After about 30 minutes my boyfriend's tire went flat! Luckily we were right next to Ca Roule Montreal, and brought it in there. In about 10 minutes the repairman there looked at the wheel and went through and pulled out about 6 sharp pieces of jagged metal. Oh, I wonder why he got a flat! They fixed the flat and sent us on our way, no problems since.
So in addition to being rushed, disorganized, expensive, and with a long wait, their $50 "check every bolt" tune-up apparently isn't thorough enough to find sharp pieces of jagged metal in the wheel while you're changing the tire.
Overall a bad experience.
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