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http://www.openvoc.eu/poi#funnyReviews
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  • For the life of me, I cannot figure out how this restaurant received great reviews let alone good ones. Our family went to Estia to celebrate a special occasion and had the highest hopes for a wonderful evening. What we received was anything but. From the moment we arrived, it was the most disappointing experience. We waited over 45 minutes to receive our cocktails and our shared appetizers took slightly longer. The waitress clearly had not worked in a fine dining establishment and had trouble both taking and communicating our orders. Two HOURS after we arrived (no, I am NOT exaggerating) , we still had not received all our entrees. Worse yet, the portions were significantly smaller than the waitress described them and therefore, there was not enough food. Our 1.5 lb piece of fish that we were told would be more than sufficient to share was actually so small, we left hungry. The medium rare steak arrived well done, the short ribs arrived with little meat but plenty of fat and the second piece of shared fish never arrived. Sadly, several supposed managers never once approached our table to help resolve what the waitress claimed was the fault of the kitchen. Never once did any management offer apologies as we sat there wondering why we were being ignored. Finally, after all the shunning and small portions and waiting and being disappointed, we got up and walked down the street to Morton's where we were welcomed, treated with kindness and respect and most of all, were fed. Portions were plenty for sharing, our meat was cooked to perfection and we did not wait an unacceptable amount of time for the food to arrive. The biggest slap in the face is that no sooner did we arrive home, Estia promptly sent an email survey asking for our opinion of our evening. We immediately filled it out honestly and now one WEEK later, still no response. At least Estia is consistent...food and service took forever and obviously a response to the survey will as well.
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