I've never written a review but it's been months since I had Eco Mama come clean and I'm still bothered by it so I felt compelled to write this. The phone and email customer service was great and helpful. The cleaning products smelled amazing. I was really looking forward to my chemical free deep clean.
The cleaning technician was really sweet. But unfortunately the job done was horrible. It took almost 4 hours to do my 1 bedroom apartment and my floors were never even mopped. Furthermore, I had to go through picking up every little thing around before she would attempt to clean. I noted on the application there would be some clutter. Normally, previous technicians I've had simply put it in a nice small pile. I upkeep my place but just wanted a good deep clean. I watched her clean some jars I leave on my counter over and over. They didn't need to be cleaned in the first place. It was very frustrating after paying $200 for an awful service. I didn't report it earlier because my intention wasn't to get her in trouble because she was a sweet and good young woman. Plus it's not easy having a complete stranger come to your home and trust them. I was worried to complain because I just tend to let things slide because I don't want to cause problems for others and everyone has their life struggles. But I literally just feel robbed.
***Since this Post...Sarah has reached out and wonderfully resolved the issue and explained the situation further. I will definitely consider trying Eco Mama again based on the customer service and other amazing reviews***