| rev:text
| - I had confirmed a large reservation on November 6th for a party of up to 25 guests. I called the end of November to give them a final count of 20 which actually ended up to be 16 guests that night. The dinner was on December 16th. This was organized to celebrate my graduation from UNC Charlotte and a chance for my family to meet my boyfriend of three years' family.
Myself and mostly my family arrived at 5:45 and the table was not ready, that was fine since we were early. After discussing with the managing partner he explained if it is less than 20 guests we would be able to sit at one large table. So, I was expecting to sit at one large table but to my surprise we were seated at TWO separate tables which singled the families out... This was quite upsetting to me because my family could not mingle with my boyfriends family (whom were meeting for the first time). As we sat down we were given regular menus instead of the set menu I had organized. The menu was not already printed and we had to wait for them to be printed. When it finally was printed, it did not look like the menu from the PDF file I was expecting. We also had to use the regular menu for the side dishes, which should have been printed on the set menu as well. My guests were also not informed there was a salad and dessert included by either of the two servers. The two servers we had were not on the same page and seemed unaware of my party even coming in that night. Everything took forever to get to our table. Appetizers were ordered al a cart; as discussed, and took 30 minutes to get to the table. Entrees took over an hour to reach the table. I would have been fine with some of the guests receiving their meal sooner than others due to timing but that did not happen. At the table I was sitting at three meals were medium rare filet mignon and they were ALL cooked well done and dry. A1 sauce was never delivered to our table after asking, but the other table received theirs. The noodles at my table came out ice cold and after reheating the meal, the guest said it really wasn't that great anyways. At the other table my sister order the same; a medium rare filet mignon, and that also came out well done. My brother ordered the spicy tuna bowl and said the tuna tasted bad and didn't get to eat dinner. The managers on duty that night did compensate for only three of the meals, which was the right thing to do. Half of my guests left early because they were not informed dessert was included, and I wasn't there to inform them... After handing one waitress some money to cover the check, we never received an actual check until I asked for the itemized receipt (which a manager handed to me later). A few of the guests that stayed, wanted dessert but asked for it to go (after my side note situation) and that even took 20 minutes to come out. I am extremely upset and disappointed at how the night went, because I felt forgotten about; even when I made these plans a month prior.. The entire time being there was THREE hours.
On a side note, my sister fell unconscious about 5 - 10 minutes after the entree came out. We had to call 911 to come and check on her, she is doing fine; but it was quite scary. The management handled the situation very well and seemed honestly concerned about her. This part of the night was the only good thing that occurred.
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