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| - You shouldn't leave a restaurant feeling upset and humiliated. But we did!
Earlier tonight, my son jokingly said that he wanted British food for dinner. Having heard the stories of our adventures in England and just how bad the food was there, this is a bit of a running joke in our house. But then I thought of all of the amazing reviews about this place on Yelp, and how we thought it might become a regular haunt for us.
So we hopped in the car with our two kids and headed out.
After parking, we walked up to the restaurant, where 3 people were sitting below the entry door and patio. We went up to the door and looked around, not quite sure where to go. There was no staff, and no obvious stand with a hostess, but I saw two empty big booths outside on the patio. So I left my husband and two kids standing around by the door outside while I went inside. I was greeted by the side of a bar. Still no staff or obvious hostessing area. I walked across the restaurant and saw a couple of empty tables, another empty table outside, and a lot of space up at the bar. The only staff were standing at the kitchen bar area, and one girl was loading up with plates. Still no obvious hostess. I told the girl that we were new and had never been there before, and asked if we just seat ourselves. She said "Yeah". I said "Great, we'll sit outside then. Will somebody know to come serve us?" Again--affirmative.
So I went back outside and told my husband we could sit down. At this point, one of the two booths had been taken and so we seated ourselves at the other. My husband grabbed menus and we were browsing the menus. The server came and greeted us, and half way through his greeting he just walked away over by where we entered. I saw one of the people who'd been sitting by the door pointing over at us.
The server came back and told us that there was a waiting list (the three people by the door were now five). He apologized, but we knew we were being ejected from our table. The people at the table next to us were staring, and I was feeling guilty and humiliated that we had apparently stolen someone's table.
Feeling extremely uncomfortable after both the lack of any greeting and having to track down staff AND their lack of communication, plus having other customers' eyes on us and obviously having angered the people waiting, we opted to leave. I was feeling completely humiliated and ended up being upset for quite a while.
Sooo.. they may have great food, but I really have no desire to go back. Hopefully they can work on greeting customers and their communication issues. Obviously it wasn't meant to be a new regular joint for us.
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