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  • Had to come in an write an updated review. I wrote one in Nov 2016 which is mysteriously missing...at that time I think I gave 4 stars. The shades were great, but the customer service wasn't. No shows for appts, etc. Shawn was really not very nice, acting on several occasions like I was being unreasonable when I wanted them to be on time. Or at least within the hour. BUT I have to admit, the product was great, so when I moved last month i called and said, "I want to use you guys, but you seriously have to be respectful of customer service. Either show up on time or call. That's all I ask. Do what you say you are going to do." They did. 100%. Joseph was right on time at 8:30 a.m. for our first appointment. When he had to come back for something, he called when running a little late. They gave me an install date, and guys were here at 7:50 a.m. I mean it is an amazing turnaround. Now their customer service matches their great product. Just be clear about your expectations...and make sure they are on the same page, and you will be very happy.
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