A friend raved about their food so we made the 30+ minute drive. We often drive 30 minutes when we like restaurant. In the future we will drive over to Oregano's or Grimaldi's. Oregano's being our first choice.
For Mellow Mushroom maybe it is their "company approach" but the staff could use some grooming and extensive customer service training. Based on our experience and other patron observation. Our server may have said a total of 12 words. We placed our drink and appetizer order and said we hadn't decided on our pizza. The server brought our drinks and walked away. The server walked back to our table and stood there. We assumed for our pizza order. Plates were "dropped off" with a tap on the table with every pass. The Pizza was brought out. A quick pulse check and occasional drink refill.
No appetizers were brought and after paying our check the server vanished.
We could say a lot more about this visit but don't want to put forth the effort as that seems to be the Mellow Mushroom way.
To management, we have seen other replies - if you want to make this "right". Donate to a charity we won't make the drive.