We arrived at this Carl's JR shortly before 8am. Stephanie struggled with taking our order but was friendly. She over charged us, but did not know how to correct it. She asked for assistance, after about 5-7 minutes Edgar came to the front. He said 'what do you need' when knowing full well what the issue was as Stephanie had already told him. He was very rude at that point my husband said just give us our money back. He said he was very busy in the back, so I asked if his customers were important. He told me to stop yelling at him! Btw we were the only people inside and while waiting for Edgar one car pulled into the drive thru! No wonder this place is so slow! From reading other reviews I see there is no point in contacting corporate as the just don't care. I would give them a negative 100 if that option was provided!