Terrible customer service. The representatives look like they're either stoned or hate their lives so much they wish they were. The line was long and incredibly slow, with the representatives constantly on and off their phones (worked related) Reservation got bumped...a downgrade because the type of car we reserved "was still out". Why not an upgrade? "I'm sorry, that's not what we do." Terrible. Never again. If you want my money you need to earn it honey.