Talk about a complete 360...Brittany the Sales Manager and Aaron a therapist are the ONLY reason I didn't cancel my membership. I went in this afternoon with every intention of canceling my membership, Brittany offered a sincere apology for what had happened and offered to make it up to me. Aaron was wonderful not only was he professional but he was wonderful at his job and I left feeling like I could run a marathon (I won't) but I feel like I could... Why five stars? Because having a great therapist means nothing if you're not valued as a client. Brittany ensured I felt appreciated as a customer and made this by far the best experience I've had thus far.