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| - I love the workout, and I like that it goes by fast, but I cancelled my membership today and here's why....
1.) It's too crowded. If you don't get there early, you're out of luck. In order to start on the cardio side, you have to get a pass.
2.) Communication - no one explained the cardio pass thing to me when I signed up, in fact, no one really explained anything to me. Still have no idea what splat points are. Also, didn't know they charge you extra if you sign up for a class and can't make it. I'm a busy executive and sometimes I'm required to work late without notice. I was signed up for a class, tried to cancel 3 hours beforehand, not enough notice. You have to give 24 hour notice. I'm already paying $89/mo then youre gonna charge me more? I'll pass.
3.) Predatory- when I was new and hadn't joined yet they were super friendly, accomodating and nice. Once you sign on the line, you're just another number.
4.) Staff not friendly- some of the staff are nice, but some of them, not so much. For what people are paying at this club, the customer service needs to be a lot better.
I'm disappointed because I like the workout and concept, but this place just isn't for me because of the reasons stated.
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