I honestly feel like the employees at this location are not held accountable whatsoever. I've had multiple experiences here where employees lack basic customer service skills....including witnessing a full out tantrum a couple months ago when an employee quit. But being a chain restaurant, the food was normally held to a somewhat regulated standard, but I guess not anymore. Today I was shown that's no longer the case when I waited 15 minutes and finally got a panini about the size of my pinky finger that had completely fallen apart. I guess I'll be driving across town to the other location from now on or just skipping Panera as a whole.