I love Costco, especially their pizza! I always call ahead and pick up. The reason for the low stars is because I've never encountered and issue with this at the spectrum location. I have the Costco membership and my boyfriend was unable to go in and pick up the pizza because he didn't have a membership, even after he explained that I had called it in. Such an inconvenience! This is our closest Costco but I will make the drive to another location from now on..