My center diamond fell out of my engagement ring :( Luckily I found the diamond and went straight to Gold Casters after I left work. I was surprised how busy it was, but I was helped quickly. The jeweler (I'm guessing Michael based off the other reviews) even checked that my wedding band diamonds were secure without me having to ask which was thoughtful. They fixed the ring in 2 days, the prongs had to be rebuilt, and the price was reasonable ($42) I was a little worried about how new prongs would look but I think it looks even better than originally. They weren't as busy when I came to pick it up and both employees were very friendly. They told me that I can come in as often as I want to get the prongs checked for free ("you come every week if you want") I've noticed that they've been around for as long as I can remember & won't hesitate to go there if I need any other jewelry repairs.