I've been trying to work with Bennett for a year and a half now. They are consistently incompetent. I've called many times to have someone tell me they don't know how much I owe on my account or what my insurance paid. They also struggle to tell me what is needed in order to fulfill my order from my insurance or doctors office. They don't answer the phone. They promise to return calls but Ive never had one returned in 16 months.
Because they don't answer the phone, the only way to get supplies is to go down there without an appointment. Today was the last straw when a new employee told me until I gave her my credit card she wasn't "going to waste time" helping me with the order. (quite ironic since they have wasted countless number of hours of my time with being on hold and not-returned calls) She cited this as a new policy. They treat patients like they loath them or its all charity. Its not - My supplies cost easily more than $2,000 a year.
I'm calling my insurance company and getting someone else to work with. They could really be helpful but they just don't care. Seriously, they really don't. Avoid them at all cost. Read the other reviews. Guaranteed you will be miserable with them.
And Bennett,if you are reading this... Sorry, not sorry.