Ok so I am not really one to go out of my way to give a bad review, but this is worth my time.
My last visit at this location was about a couple weeks ago. I sat inside, I ordered my food and I always get my same order #2 no onions animal style I LOVE IT!!! I got my food and guess what it has onions on it.. so I say ok no big deal you guys are usually on top of it. I let them know and they remade it only to find this time it had no cheese so I had to have them remake it AGAIN. They didn't make an effort to make me feel better about their mistake, I just felt like I didn't matter and everyone else did. So I left contemplating whether or not I would come back to this location.
So tonight I gave it another shot, it's close and convenient for me too. I actually went through the drive thru this time and ordered my usual. It's my fault I didn't check the bag before I left, but when I got home my burger is smothered in onions.
Like any other person I love to enjoy my food how I like it. It's disappointing because I am in fear of going back to only go though the same process over and over again. I can see why this location is 3.5 star and the other locations are a solid 4. Next time I am craving in & out I will drive the extra miles to another location.