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| - Found these guys on Google while looking for a plumber to fix a small leak in my garage. Out of the 10 companies that I tried to contact via their website, only 3 of them replied. Jump 2 It was actually fast AND prompt about it. Another contacted me several days later, and the last one contacted me and told me they will have an estimator call me...but never did.
This message is for the other plumbing companies...if you're going to have a website at least CHECK YOUR MAIL. It's 2013, you're crippling your business if you can't even respond to e-mails promptly.
Anyways, Jump 2 It gave me a call within 5 mins of my e-mail and I made an appointment for someone to come give me an estimate the next day. Gave me a 2 hour window on when to expect the plumber, and showed up within the window. That, in itself, bears the mark of a good business. Kyle was the technician they sent, and this guy was great. Here was my problem:
A pipe in my garage had a leak, and my landscaper identified the problem & the part. I contacted several plumbing companies with the exact model number & what was wrong (even provided pictures to several). Each one of them gave me a price on replacing the part. As soon as Kyle came over, he told me that the part had been installed incorrectly (by the builder) and it was supposed to be upside down. Told me to give him a minute, and he took a wrench, and flipped it to the correct position. He tightened everything up, and told me if I was lucky, this MIGHT solve the problem. Explained to me the problem and how that part worked (which was helpful since I usually like to DIY stuff). After he wiped everything down, he told me that HOPEFULLY the fix was good enough so I didn't have to replace the entire part. Told me to keep tabs on it for a few days, and to let him know if it starts leaking again. He called his parts supplier and also gave me an estimate on how much it would cost if I did have to replace the part.
Its rare to find HONEST people nowadays. Especially in this town. I've read reviews on a ton of plumbing businesses, and a lot of them talk about shady plumbers that like to do unnecessary things to bump up the prices. Another great quality is people taking pride in their work. Far too many people just want to do the job and get the hell out of there.
These are the reasons I give this company 5 stars. I usually don't write reviews unless they're absolutely great, or terrifyingly horrible, but this company deserves more recognition for being honest, prompt, and efficient. They definitely earned my business. Thank you to Kyle for coming over (and quite possibly saving me from $400+ in repairs).
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