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  • My best friend and I came to Las Vegas for a short shopping trip. We are both avid Hermes shoppers and looked forward to visiting the three Hermes boutiques that are in such close proximity on the strip. We walked into the boutique at Crystals. Our excitement was palpable. The security guard returned the hello that we lobbed at him first. We walked past one salesperson who did her absolute best to avoid eye contact with us. She succeeded. No greeting. No acknowledgement of any kind. Same with the second and third and fourth salesperson that we came into contact with. No "hello". No "may I help you". Never have we ever received such horrendous service, and we have spent a small fortune with the brand over years. Had this been my first impression of/experience with Hermes, I would not spend a nickel on the brand. Do better, Hermes at Crystals! Your clients deserve it.
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