They have all of the ingredients to make a great cheese steak. Great bread, quality meat, etc.. That being said, they need to retrain their cooks to stop overcooking and burning the meat and cheese. They really are ruining what should be an awesome sandwich. A cheese steak should be tender and cheesy, not charred and crispy. Ordered on the phone 3 different times, asked them not to burn it 3 different times, got it home and it was overcooked 3 different times. 3 strikes and you're out!! Gonna try a new sandwich shop.....Try listening to the customer guys.