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  • My family and I were here for the Grand Opening. We came to watch our daughter dance. I convinced my wife to stay for dinner. We waited for over an hr for our food without being informed of the wait. In the process there was repeated accuracy mistakes made with missing items. I understood that there might be a long wait. But I wasn't prepared for the bad customer service we ended up receiving. You would think after voicing my experience that they would show some kind of customer service skills but it seemed they didn't care. I asked to speak to the manager about my experience and requested a refund. I even told the manager that I wouldn't be returning with my family. I told the manager that the meal should be free due to the bad service and experience. She left to speak to her manager and returned saying a refund is all she can do. You would think a restaurant that carries Aloha in their brand would practice good customer service but there is "No Aloha Here" I won't be returning and neither will my family. We roll deap 20 + people. I would recommend you to go to Island Flavor or Aloha Specialties for a great Aloha experience
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