It's a tiny place (but with very visible yellow exterior) conveniently located close to the UW campus and next to Indie Coffee. I brought my boots, which had loud noise making plastic-wood heel and asked to replace the plastic with rubber. The owner (I assume his name is Franco) is a very welcoming, friendly guy, and the work took only 2 days. I was very satisfied with the work, and best of all, it was only $5! Now I can wear my fabulous Fyre boots without feeling self-conscious about the noise (shoes are now very quiet even on a hard surface).