It was already bad from the start, the receptionist didn't even say hello or smile. She just said, "Name please." No one in the salon said hello. My manicurist Diane was friendly, but she cut me on several places on my thumb and middle finger with the cuticle nipper. She was rough and cutting away my skin like nothing! My fingers sting from all the cuts and is raw. Polish was also messy that she had to redo two of my nails. Well, at least she offered me bottled water. Again, the receptionist checked me out without a smile and was "slightly" friendly when asking if I wanted to rebook. No thank you. It was a horrible experience.