| rev:text
| - This was a great experience, and it's funny how it happened.
A friend of mine bought some things there like a seat bag with a repair kit, multi tool, etc. and then returned it the next day after deciding not to purchase a road bike as he had intended to. He reported some attitude from them, and then later that week I'd heard some other stories. So, I wanted to go in and look at their bikes as I was in the market for a new road cycle, and judge for myself what the service was like. I found Mark to be very helpful on my first visit even after telling him I wasn't purchasing a bike any time soon.
When I did decide I wanted to buy a bike, I went in and rode just about every Ultegra bike in the shop. Before and after each test ride, they cleaned off the whole bike, put my pedals on, provided feedback and dialed in the seat and everything for me. Other shops, even "high end" shops, will just guesstimate the setup of the bike, and often are reluctant to put on your own pedals and instead just want to use test ride platforms. I left a deposit on the BMC I chose, that was equal to about 7% just because it was all I had at the time. They were cool with that, and then excercised patience while I was rounding up the money to pay it off.
When I finally came in to pick up the bike, they had everything set up for me and even fitted the bike for me and gave me some free swag. The biggest thing is the owner, Kale, said "thank you for giving us your business." I know it seems trivial, but most places will just say thanks, and it is kind of empty. He made it seem sincere, like I was really important, and they really appreciated me spending my hard earned cash there. I also exchanged a couple of emails and asked a couple of questions to Brock and Russ, who both were prompt, informative, and friendly. If you have a question about your body mechanics on a bike or how it should be set up, Craig is a guru. He even forgot he took out my insole and forgot to put it back in, and then called me and acted as though he was ready to bring it to me. I must say, the stories I heard about the poor service are bunk. My friends must all be doing the same drug, or they get nervous when they walk into a shop with this much worth of inventory.
This shop is clean as a whistle, well stocked, organized, and the staff is extremely knowlegable and friendly. I wouldn't feel comfortable bringing a Huffy in here for service, but for anyone who is a semi-serious to a racing cyclist, this is a dream shop.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)