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  • This Nissan really sucked when compared the Pinnacle Nissan in North Scottsdale where I bought my car. I came in for a battery one afternoon, which shouldn't be complicated. I pulled up to the service center and literally waited at least 5 minutes for someone to acknowledge me. There was 1 car in front of me that was being helped already. I waited, and waited, my car was running because if I turned it off I wouldn't be able to start it again without a jump. It's not like it was busy. It wasn't until another car pulled up and waited along with me that someone finally came out to help. The guy was perfectly nice and polite. He offered a free car wash with the service, which I accepted. It took longer than I had expected to get a new battery, but since it was free and covered under warranty, I didn't complain. Then when it came time to get my car, the service rep said they would come up with my car. I waited on the curb for it, and waited, and waited, and watched my car sit on the other side of the service area, for another 10 minutes. The guy who brings the cars around finally dropped off a car and asked me which one was mine, he went to get it, said something about the car wash, which should have already been done. I then waited, and waited, and waited for my car to come around after he got in it. I've never had to wait so long at Pinnacle! They get two stars because of the car wash, but I would avoid this Nissan dealer.
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