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| - Wow. I was really blown away by the service at this place, from a gentleman named Naftali (not sure if that's the correct spelling!).
The background: My good friend was proposing to his girlfriend on a gondola ride on the lakes, and my girlfriend and I were there to take pictures of the moment. We did, and right afterwards, I was like oh crap, let's go get a bottle of champagne somewhere so we can celebrate when they dock!
I ran to the italian pizza place, and their prosecco started at 48 dollars, and they weren't too interested in me standing there looking. So I ran across to Bernards knowing that they had the best rating on Yelp of all the restaurants in the area.
Right from the start, Naftali was SO helpful. They also had better prices! I told him the situation, and asked if we could have four champagne flutes to perhaps meet them on the dock. He said no problem at all! Also, for the special occasion he walked away and came back and said I got approval to sell you this 65 dollar bottle for 45 dollars so you have a great bottle of champagne for the special moment, so I said absolutely!
I decided we would bring them up to the patio area for drinks, so I asked him if I could set it up out there. He said please don't worry about it! He brought the flutes out, and a chilling bucket for the champagne as he recommended that type to be particularly chilled. We walked up with the couple, and everything looked great, but we decided to go inside for air conditioning. Again, he jumped at the opportunity to help, and moved everything inside for us.
While inside, he was extremely polite, refilled all our waters and champagnes the second they were running low, and made sure to congratulate the newly engaged couple multiple times!
Moments like this are ones that can be made or broken by service, and Naftali really hit it out of the park! He made us feel special, made it a really special moment for our freshly engaged friends, and did so with the best of manners. Thank you Naftali!
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