Last night I ate here with some new friends that I was meeting for the first time.
Hostess wasn't mean but not really friendly, doesn't seem to take much pleasure in her job.
We were a group of four seated at a very tight booth. We waited a good 10 minutes before anyone came. We were served water (tasted like tap) & told that our waitress would be right with us. "Right with us" really meant another 15 minutes before our waitress arrived. Our waitress apologized so we let it go but we were not enthusiastic about this experience anymore & we could tell our friends were getting annoyed but trying to keep it together since this was our first meet up.
My mother & I ordered the U.K. beer flight, fish & chips, & the British Ale Onion soup. Our friends ordered the fish & chips & beer flight as well. Food took about 20 minutes to arrive. The wait we could deal with but the actual food was a MAJOR disappointment. My soup was completely cold. It's winter... I wanted something that would warm me up... that obviously didn't happen. The fish & chips were cold too plus the chips were completely STALE. I have never been to a restaurant that has gotten fried potatoes wrong before... especially at the price of $30 per plate. It was a most unpleasant meal. My guess is that
someone made it, they forgot about us, & the food was sitting there forever before the waitress was able to deliver it to us. I may have complained if we ever got a server to stop by. At the same time we were so over this experience that we just didn't even bother.
Either way I don't feel like I should have to complain.
I'm a huge fan of Gordon Ramsay. I've seen him rip people a new a**hole over stuff like this on T.V. on many shows so I definitely expected much more from his restaurant. I still would like to give his other restaurants a chance & hope for a better experience but I won't be coming here ever again. Very sad.