I first tasted their food at Taste of Charlotte. Its dam good. The problem is the next two times I called them they said they ran out of food (both times were about an hour before close). I went the other day on a Saturday around 6 pm and they had food.
Now for the bad...
Service is VERY slow
Parking is AWFUL
Location is AWFUL and SMALL
Layout is BAD - register is in the middle of the floor and dining area
is split in two.
Running out of food is UNACCEPTABLE
Hours are not the greatest either
No loyalty program was presented to me, even though they did have one.
The food is the best BBQ in the city (its better than Midwood IMO) but Id be very concerned that all of the negatives above are going to end up being their downfall.